About refunds and exchanges
The official website of Multicolor Plastic Masterbatch Co., Ltd. (hereinafter referred to as the official website) is responsible for explaining the terms of return and exchange.
1: No return or exchange of special prices.
2: Quality problems support return and replacement.
Our refund and return policy is: within 30 days from the day you receive our goods, no reason to return or exchange them.
Orders beyond the time limit include the goods listed in the order, which cannot be traced and cannot be returned or replaced.
We can offer you a full refund or exchange within 30 days after the buyer receives the goods.
To qualify for a return, your item must be unused and in the same condition as when you received it.
It must also be in its original packaging.
In order to complete your return, we need a receipt or proof of purchase.
Please do not send your purchased products back to the manufacturer.
Once your return has been received and checked, we will send you an email notifying you that we have received your return.
We will also notify you to approve or deny your refund.
If you are approved, then your refund will be processed and automatically applied to your credit card or original payment method within a certain number of days.
Delayed or missed refund
If you haven’t received your refund, check your bank account again first.
Then contact your credit card company, it may take a while for your refund to be officially issued.
Next contact your bank.
There is usually a processing period before a refund is issued.
If you have done all this and still have not received your refund, please contact us.
We only replace defective or damaged goods.
If you need to replace the same item, please email us and send your item to: Shenzhen, China
Return of shipping
If you want to return the product, please send your product to: Shenzhen, China
You will pay the freight for the return by yourself.
Depending on where you live, the time it takes for the product you’re exchanging to reach you may vary.
If you are returning more expensive items, you may want to consider using a trackable shipping service or buying shipping insurance.
We do not guarantee receipt of your return.
For questions about refunds and returns, please contact us by email.
All transactions with Multicolor Plastic Masterbatch Co., Ltd, accept the above terms by default
January 1, 2021